Freshway
Customer Satisfaction

Returns & Refunds

Your satisfaction is our priority. If something isn't right, we'll make it right.

100% Freshness Guarantee

If any product doesn't meet our freshness standards upon delivery, we'll replace it or give you a full refund. No questions asked.

Report Within 24 Hours

Contact us within 24 hours of delivery if you have any issues with your order. Include photos of the affected items for faster resolution.

Easy Online Requests

Submit a return or refund request through our contact page. Our team responds within 24 hours to resolve your issue.

Fast Refunds

Once approved, refunds are processed within 3-5 business days. Credits for replacement items are applied immediately.

How to Request a Return

1

Contact Us

Reach out through our contact page within 24 hours of receiving your order.

2

Share Details

Describe the issue and include photos of the affected items.

3

Get Resolved

Choose a replacement, store credit, or refund to your original payment method.

Need to Report an Issue?

We're here to help. Contact our team and we'll resolve it quickly.

Contact Support